Terms & Conditions

These Terms govern your relationship with the operator of the website grandrush-aussie.com in relation to your use of the Grand Rush online gambling services as presented on Grand Rush (the "Site"). By accessing or using any part of the Site or creating an account, you agree to be bound by these Terms and all policies referenced herein. If you do not agree, you must not use the Site. These Terms are effective from 1 January 2026 and replace all earlier versions.

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator means Genesys Technology N.V., a Curacao public limited company (N.V.) with a listed address at Emancipatie Boulevard Dominico F. "Don" Martina 31, Curacao, which operates the online gambling services available through grandrush-aussie.com as described on Grand Rush.
• Site means grandrush-aussie.com and any related mirror or legacy domains referenced or redirected from Grand Rush, including but not limited to grandrush.com, grandrush2.com, grandrush-au.com and grandrush-login.com, to the extent they provide access to the Grand Rush brand.
• Brand or Grand Rush means the online casino brand operated by the Operator and promoted on Grand Rush for Australian-facing users on an offshore basis.
• User or you means any natural person who accesses or uses the Site, whether or not they register an account.
• Player means a User who has successfully registered an account with the Operator and has been accepted as a real-money customer.
• Account means a personal user account created with the Operator for the purpose of accessing gambling services and maintaining balances in real or bonus funds.
• Services means any gambling, betting, gaming, promotional or ancillary services provided by the Operator through the Site, including but not limited to online pokies, table games and related features.
• Bet or Wager means any stake of real or bonus funds placed by a Player on any game or event offered on the Site in accordance with the applicable game rules.
• Bonus means any promotional value, including free spins, bonus funds, match offers, cashback or similar incentives, credited to a Player's Account subject to specific wagering and usage conditions.
• Bonus Funds means non-withdrawable funds credited as part of a Bonus, which may be converted into withdrawable cash only upon satisfaction of applicable wagering requirements.
• Real Money Balance means funds that a Player has deposited and that are not subject to wagering requirements, together with any winnings derived from such funds (unless otherwise stated in a specific offer).
• KYC (Know Your Customer) means identity and verification procedures carried out by the Operator, including verification of age, identity, address, payment methods and source of funds where required.
• Unauthorised Use means any use of the Site or Services in breach of these Terms, applicable laws or game rules, including but not limited to fraud, collusion, money laundering or use by minors.
• Effective Date means 1 January 2026, as the date from which these Terms apply.

Account Registration

Eligibility and Age Requirements

• Minimum age: You may only open an Account and use the Services if you are at least 18 years old. By registering, you expressly warrant that you are 18+ and legally entitled to participate in online gambling under the laws of your place of residence.
• Australian regulatory context: The Services are offered from offshore and are not licensed in Australia. Australian law (including the Interactive Gambling Act 2001 (Cth)) restricts the provision of certain interactive gambling services. You are responsible for ensuring that your use of the Site complies with all applicable laws, and you acknowledge that Australian authorities (including ACMA) may block or attempt to block access to the Site.
• Jurisdictional restrictions: The Operator may, at its sole discretion, refuse registration from users in certain jurisdictions or block access where required by law or risk policy, without obligation to specify reasons.

Registration Process

• Account creation: To register, you must complete the online registration form on grandrush-aussie.com, providing at least your full name, date of birth, country of residence, email address, chosen password and any other mandatory data fields. You must not create an Account on behalf of another person.
• Email verification: After completing the form, you may be required to confirm your email address by clicking an activation link sent to the address provided. The Operator may deny access until the email is verified.
• KYC documentation: At registration or any time thereafter, the Operator may request KYC documents, including but not limited to:
  • Government-issued photo ID (passport, driver licence, national ID card);
  • Proof of address (recent utility bill, bank statement, or similar document);
  • Proof of ownership of payment methods used (card copy, e-wallet screenshot, bank letter);
  • Additional source-of-funds information where required by AML/CTF standards.
  Failure to provide accurate and legible documents within a reasonable time may result in suspension or closure of your Account and potential voiding of bonuses and winnings arising from unverifiable activity.

User Obligations

• Accuracy of data: You must provide true, complete and up-to-date information during registration and throughout your relationship with the Operator. You must promptly update any changes to your details (e.g. address, email, payment method). Use of false, impersonated or misleading data is strictly prohibited and may result in Account closure and forfeiture of balances.
• Single account policy: You may hold only one Account with the Operator for the Grand Rush brand. Multiple Accounts, including across mirror domains of grandrush-aussie.com, may be treated as an abuse of the Services and may lead to consolidation, closure or confiscation of bonuses and winnings.
• Password and security: You are solely responsible for maintaining the confidentiality of your login details and for all activity conducted under your Account. You must:
  • Use a strong and unique password;
  • Not share your credentials with any third party;
  • Log out after each session, especially on shared devices;
  • Notify the Operator immediately at [email protected] if you suspect unauthorised access.
  The Operator is not liable for losses arising from your failure to safeguard your credentials.
• Prohibition on third-party use: You must not permit any other person, including family members, to access or use your Account. Any such use will be treated as your own and may result in termination.

Betting & Gameplay Rules

General Principles

• Game rules: All Bets placed on the Site are subject to these Terms and to the specific rules, RTP information and instructions displayed within each game. In the event of conflict, the specific game rules prevail for gameplay outcomes, while these Terms govern the contractual relationship.
• Randomness and fairness: Games are operated using random number generator (RNG) technology provided by the Operator or its suppliers. While the Operator endeavours to ensure fairness and correct operation, availability of independent certification and licensing status from Curacao or other bodies may be limited or unverifiable.

Placing Bets

• Stake requirements: Each game specifies minimum and maximum stakes per spin, hand or round. You are responsible for reviewing and understanding these limits before placing any Bet. By clicking the "Spin", "Bet", "Play" or equivalent button, you irrevocably authorise the Operator to deduct the corresponding stake from your Account balance.
• Balance availability: Bets can be placed only if you have sufficient available funds (real or eligible bonus) in your Account. If your balance is insufficient, the Bet will not be accepted.
• Bet confirmation: Once a Bet has been recorded by the Operator's systems and appears in the game history, it is deemed accepted and cannot ordinarily be cancelled or modified by you.
• Types of Bets: The Site offers primarily casino gaming (e.g. pokies, table games). Sports betting or live dealer products may or may not be available, and if offered, they may be subject to additional rules accessible from the relevant lobby.

Cancellation, Errors and Malfunctions

• Operator rights in case of error: In the event of any obvious error, misconfiguration, technical malfunction, incorrect game result, or pay-table error (collectively "Error"), the Operator may:
  • Void affected Bets;
  • Adjust Account balances to the state prior to the Error; and/or
  • Cancel winnings that were clearly generated due to the Error.
  The Operator will act reasonably in determining whether an Error occurred, based on system logs and supplier information.
• Interruption of connection: If your game session is interrupted (e.g. connectivity issue, device failure), the outcome may still be determined by the Operator's servers. In most cases, the result will be applied upon reconnection and visible in your game history. The Operator is not liable for failures attributable to your connection, hardware or third-party networks.

Conduct in Live Casino, Chats and Interactions

• Expected behaviour: When using any chat, live casino or interactive feature, you must:
  • Refrain from insults, harassment, discriminatory, racist, sexist or offensive language;
  • Not promote illegal activities or other gambling sites;
  • Not attempt to collude with other players or manipulate outcomes.
• Fraud and abuse: You must not:
  • Use automated bots or scripts;
  • Exploit software bugs or obvious loopholes;
  • Attempt chargebacks, payment fraud or identity theft;
  • Engage in any form of money laundering.
  Suspected fraud or abuse may lead to immediate suspension, investigation, reporting to relevant authorities and possible confiscation of balances.
• Enforcement: The Operator may moderate chats, restrict access, remove content and terminate Accounts for breaches of conduct rules, at its discretion.

Bonus Terms

Bonus Activation

• Eligibility: Bonuses and promotions are offered at the Operator's discretion and may be targeted to specific Players, regions or channels. The Operator may restrict or revoke access to particular promotions for any reason, including risk or compliance considerations in Australia.
• Activation mechanics: To receive a Bonus, you may be required to:
  • Opt-in via the cashier or promotions page;
  • Enter a valid bonus code;
  • Make a qualifying deposit meeting specified minimum amounts; and/or
  • Confirm acceptance of specific promotional terms.
  Bonuses that are not correctly activated in accordance with the stated procedure may not be credited.

Wagering Requirements and Timeframes

• Wagering obligations: Unless explicitly stated otherwise, Bonus Funds and any winnings derived from them are subject to wagering requirements. These requirements specify the total amount that must be wagered (e.g. 30x bonus amount, 40x bonus + deposit) before Bonus Funds or associated winnings become withdrawable.
• Contribution of games: Different games may contribute differently towards wagering requirements (for example, pokies may contribute 100%, while table games or low-risk bets may contribute a lower percentage or be excluded). The applicable contribution table will be displayed in the specific promotion or general bonus rules.
• Time limits: Bonuses typically have a defined validity period (for example, 7 - 30 days) within which wagering must be completed. If wagering is not satisfied by the applicable deadline (no later than 31 December 2026 for any ongoing promotional cycle), unused Bonus Funds and associated winnings may be removed from your Account.

Prohibited Games and Actions

• Game restrictions: Certain games or categories may be excluded from wagering or may be capped in terms of maximum stake per spin/round when using Bonus Funds. Attempting to circumvent such restrictions (e.g. by placing maximum bets on excluded games) constitutes bonus abuse.
• Bonus abuse patterns: Prohibited activities include, without limitation:
  • Using multiple Accounts to claim the same offer;
  • Delaying bonus rounds or features to a later time when playing with real money;
  • Placing highly unbalanced, hedge or minimal-risk bets to clear wagering;
  • Transferring value between Accounts (directly or indirectly).
  The Operator may void Bonuses and associated winnings, and close Accounts, where it reasonably determines bonus abuse or unfair advantage.

Stacking and Combining Promotions

• One active Bonus rule: Unless otherwise specified, only one Bonus may be active on your Account at any given time. Depositing while an active Bonus is in play may cause additional deposits to be excluded from further offers until the active Bonus is completed or forfeited.
• Non-transferability: Bonuses are non-transferable and cannot be sold, exchanged or assigned to another Player or Account.
• Priority of funds: The order in which real and Bonus Funds are used (e.g. real funds first, then Bonus Funds) will be determined by the Operator's internal rules, which will be disclosed in the bonus terms or cashier where feasible.

Payments & Withdrawals

Deposits

• Payment methods: The Operator may offer a range of deposit methods, which can include:
  • Credit and debit cards;
  • E-wallets and online payment processors;
  • Prepaid vouchers;
  • Cryptocurrency solutions where legally permissible.
  Availability of methods may vary by country and over time.
• Deposit limits: Each method may have minimum and maximum deposit amounts per transaction or per day, as stated in the cashier. The Operator may, at its discretion, alter such limits and may set individual limits based on risk assessments.
• Fees: The Operator endeavours to process deposits without additional fees but reserves the right to charge fees or pass on third-party charges. Any such fees, where applied, will be disclosed in the cashier to the extent practicable.

Withdrawals

• Verification prior to payout: Before processing any withdrawal, the Operator may require full completion of KYC and AML checks, including verification of identity, address and payment methods. Failure to satisfy these checks may result in delays, cancellation of withdrawals or Account suspension.
• Withdrawal methods and limits: Withdrawals will, where reasonably possible, be made to the same method used for deposit. Method-specific and overall withdrawal limits, both minimum and maximum, may apply per transaction, day, week or month, as stated on the Site. The Operator may impose additional limits for security, regulatory or risk reasons.
• Processing times: The Operator aims to review and process withdrawal requests within customary timeframes (for example, within 3 - 5 business days), excluding any additional time taken by payment providers, banks or blockchain confirmations. These timeframes are indicative only and not guaranteed, especially in light of offshore operation and potential Australian blocking measures.
• Fees and currency conversion: The Operator may charge reasonable processing or handling fees, or pass on third-party charges, especially for multiple withdrawal requests or use of specific methods. If your Account currency differs from the currency of your payment method, currency conversion will be performed at prevailing rates, and you bear the associated costs and exchange risks.

Refunds, Chargebacks and Bet Reversals

• General rule: Once a deposit is successfully credited and used to place Bets, it is normally non-refundable. The Operator is under no obligation to provide refunds for losses resulting from your gambling activity.
• Chargebacks: Initiating a chargeback or payment dispute without valid grounds may be treated as a breach of these Terms and could lead to:
  • Immediate Account suspension;
  • Recovery of chargeback amounts and associated costs;
  • Reporting to relevant financial institutions and authorities.
• Refund of Bets and Bonuses due to errors: Where Bets or Bonuses are affected by a technical Error or other issue for which the Operator is responsible, the Operator may choose to refund stakes, reinstate Bonuses or otherwise adjust balances to a reasonable state, but is not liable beyond such adjustment and the limitations set out in these Terms.

Limitation of Liability

Operator's Obligations

• Service provision: The Operator will use reasonable efforts to provide access to the Site and Services on a continuous basis and to ensure that game results are recorded and displayed correctly.
• Accuracy of information: While the Operator endeavours to ensure that information on grandrush-aussie.com and related mirrors referenced on Grand Rush is accurate as of the last update (currently 6 November 2025 and subject to ongoing revision in 2026), it does not guarantee that content is free from errors or omissions.

Exclusions of Liability

• Technical failures and interruptions: The Operator is not responsible for:
  • Any loss or damage arising from interruptions, delays or failures of the Site caused by internet, network, power, hardware or software issues outside its reasonable control;
  • Inability to access the Site due to blocking orders, ISP actions or regulatory measures in Australia or elsewhere.
• Third-party services: The Operator is not liable for acts or omissions of payment providers, telecommunications providers, game suppliers or other third parties, except to the extent required by applicable law.
• Indirect damages: To the maximum extent permitted by law, the Operator is not liable for any indirect, incidental, consequential, special or punitive damages, including loss of profits, data or business opportunities, arising from or in connection with your use of the Site.

Maximum Liability

• Cap on compensation: Without prejudice to mandatory statutory rights that may apply, the maximum aggregate liability of the Operator to you, whether in contract, tort (including negligence) or otherwise, for any claim relating to a specific Bet or game round is limited to:
  • The amount of the Bet or stake placed by you in respect of that Bet or game round; or
  • Where the claim does not relate to a specific Bet, the lesser of (i) the amount of your net deposits to your Account over the preceding three months, and (ii) AUD 1,000.
• Illegal use: The Operator bears no liability for any consequences arising from your use of the Site in breach of Australian law or other applicable laws, including any enforcement actions against you or technical blocking of the Site.

Intellectual Property Rights

Ownership

• Content and software: All intellectual property rights in and to the Site, including but not limited to software, source code, databases, graphics, logos, trademarks (including "Grand Rush"), text, audio-visual materials and other content, are owned by the Operator or its licensors and are protected by copyright, trademark and other intellectual property laws.
• Third-party marks: Names and logos of third-party providers or payment services that may appear on the Site are the property of their respective owners and are used with permission or in accordance with applicable fair usage principles.

Permitted Use and Restrictions

• Limited licence: You are granted a personal, non-exclusive, non-transferable, revocable licence to access and use the Site and Services solely for lawful personal entertainment purposes, in accordance with these Terms.
• Prohibited acts: You must not, without the prior written consent of the Operator:
  • Copy, reproduce, modify, adapt, translate, distribute, sell, lease, sublicense or otherwise exploit any part of the Site or its content;
  • Reverse engineer, decompile or disassemble the software, except where such activity is expressly permitted by mandatory law and then only after providing prior written notice to the Operator;
  • Use automated systems, robots, spiders or scraping tools to access or collect data from the Site.
• No rights acquired: Except for the limited licence expressly granted, you acquire no rights, title or interest in or to the Site, the Grand Rush brand or any associated intellectual property.

Privacy & Data Protection

• Privacy policy: The collection, use, storage and sharing of your personal data by the Operator are governed by the applicable privacy policy made available on grandrush-aussie.com. By using the Site, you acknowledge that you have read and understood that policy and consent to the processing of your data in accordance with it.
• Purpose of processing: Personal data may be processed for purposes including account administration, KYC and AML compliance, payment processing, risk management, customer support, marketing (where permitted) and compliance with legal obligations in Curacao and other relevant jurisdictions.
• Cross-border issues: Given the offshore nature of the Services and the targeting of Australian users, your data may be transferred to and processed in jurisdictions with different data protection regimes. The Operator will take reasonable measures to safeguard such data but cannot guarantee standards equivalent to those in your home country.

Changes to Terms

• Right to amend: The Operator may modify, update or replace these Terms at any time in response to operational, legal, regulatory or security considerations, including changes affecting offshore gambling services offered to Australian users up to and including 31 December 2026.
• Notification: Material changes to these Terms will, where practicable, be communicated to you by one or more of the following methods:
  • Prominent notice or banner on the Site upon login;
  • Email to the address registered on your Account; or
  • Popup requiring acceptance before further play.
• Acceptance of changes: Your continued use of the Site after the effective date of any updated Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using the Services and may request closure of your Account and withdrawal of any eligible balances.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

• Grounds for action: The Operator may suspend or terminate your Account, and/or restrict your access to the Site, at any time, including but not limited to where:
  • There is suspicion of fraud, money laundering, collusion or bonus abuse;
  • You provide false or misleading registration or KYC information;
  • You breach any provision of these Terms or the rules of a game or promotion;
  • There are legal or regulatory reasons requiring restriction of Services to your jurisdiction (including Australian enforcement measures);
  • Your behaviour towards staff or other Players is abusive or otherwise unacceptable.

Procedure and Consequences

• Notification: Where reasonably possible and lawful, the Operator will notify you by email of the decision to suspend or terminate your Account, stating, in general terms, the underlying reason.
• Access to funds: Upon termination not arising from serious breach or fraud, the Operator will, subject to KYC and AML checks, make reasonable efforts to allow withdrawal of your eligible real-money balance, excluding:
  • Funds subject to unresolved chargebacks or disputes;
  • Bonuses and associated winnings invalidated under these Terms; and
  • Funds reasonably suspected to be linked to unlawful conduct.
• Effect of serious breach: In cases of serious breach, fraud, or concealment of prohibited activity, the Operator may void Bets, cancel Bonuses, seize balances connected to the misconduct and report the matter to relevant authorities or payment providers.

Player-Initiated Closure

• Voluntary closure: You may request closure of your Account at any time by contacting customer support at [email protected]. Subject to verification and settlement of any pending Bets, the Operator will process the closure and, where appropriate, arrange withdrawal of remaining eligible funds.
• Self-exclusion: The Site may offer self-exclusion or cooling-off tools to support responsible gambling. The terms, duration and effects of such measures will be explained in the responsible gambling section of the Site, where available.

Governing Law & Jurisdiction

• Applicable law: These Terms and the relationship between you and the Operator are governed by the laws of Curacao, without regard to conflicts of law principles, as the jurisdiction of registration and claimed regulation for Genesys Technology N.V. You acknowledge that the Operator's claimed Curacao licensing status is currently unverifiable and that certain Australian laws, including the Interactive Gambling Act 2001 (Cth), may apply to your use of offshore services.
• Jurisdiction: Any dispute, controversy or claim arising out of or in connection with these Terms, your Account or the Services shall be subject to the exclusive jurisdiction of the competent courts or arbitral bodies in Curacao, unless mandatory consumer protection rules in your country of residence provide otherwise.
• Dispute resolution: Before initiating formal proceedings, you should first contact customer support to attempt to resolve the matter amicably. If no resolution is reached within a reasonable period, you may pursue the claim through the relevant court or alternative dispute resolution mechanism where available under Curacao law. Nothing in this clause prevents you from exercising any non-waivable rights you may have under Australian consumer laws, to the extent they validly apply to offshore services.

Contact Information

• Customer support: For all account, payment, bonus or gameplay queries, you can contact:
  • Email: [email protected]
  • Website: https://grandrush-aussie.com
• Operator's registered address:
  • Genesys Technology N.V.
    Emancipatie Boulevard Dominico F. "Don" Martina 31,
    Curacao
• Additional domains: The Grand Rush brand may also be accessible via legacy or mirror domains referenced on Grand Rush, including grandrush.com, grandrush2.com, grandrush-au.com and grandrush-login.com, which are operated under the same offshore structure.
• Regulatory status notice: As at the effective date in 2026, the Operator's claimed online gambling licence from Curacao eGaming / Antillephone N.V. is not verifiable via a valid, active certificate linked from the Grand Rush domains, and the brand is subject to blocking efforts by the Australian Communications and Media Authority (ACMA) as an offshore online offering.